Support
How can we help?
Answers to common questions about the app. If yours isn't here, write to us and we'll reply as soon as we can.
Questions
How do I listen without the internet?
On the readings list, tap Download under a reading. The button shows the size first. When it says ✓ Offline, that reading plays anywhere, even in flight mode.
How do I change the voice?
Tap Nathan, Ruth, Elias or Hannah on the readings list or in the player. If you switch while a reading is playing, it carries on from the same place in the new voice. The app remembers your choice.
How does the sleep timer work?
In the player, tap 15, 30, 45, 60 or 90 minutes. The reading fades out gently over the last 30 seconds, then stops. Tap the same number again to cancel it.
A download stopped part way. What now?
Check your connection and tap Download again. The app only keeps a reading once the whole file has arrived, so a broken download never plays half a Psalm.
How do I free up space?
Tap Remove under any downloaded reading. It stays in the list, and you can download it again whenever you like.
Which Bible translation do you use?
The King James Version, read word for word.
Is the app available in the United Kingdom?
Not at launch. We hope to offer it there later.
Does the app cost anything or show ads?
No. The app is free and has no ads. It also has no account and collects nothing about you (see the privacy policy).
Contact us
Email: sacredlightsanctuary.app@gmail.com
Please tell us your phone model and what you were doing when the problem happened.